FAQ

About our services.

Orders

Do I need to have an account to order?

No you can sign out as a guest but we highly encourage you to create an account in order to make any future purchases easier. Many of our customers purchase several parts and often find it helpful to keep a history of their purchases

What if I forgot my password?

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

What if I typed the wrong email address?

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.

What payment methods do you accept?

We accept all major debit card and credit cards payments (VISA, Mastercard, AMEX).

How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

How do I change or cancel my order?

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

Contact us immediately in order to cancel an order. Your order may or may not be canceled depending on how quickly your order is processed. All cancellations are subject to a 10% restocking fee.

Can I change my shipping address after placing an order?

Contact us immediately should you need to change your shipping address. You may or may not be able to change the shipping address depending on how quickly your order is processed.

When will my order arrive?

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually, you will receive the tracking number one day after we have shipped your order.

Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

What do I do if I receive an order and items are missing?

Please contact us immediately

Custom Services

What is "product configuration"?

LED Display components require customized configuration. Displays vary in size, pixel pitch and are equipped with different types of modules. Configuration is required to ensure compatibility of replacement parts with the existing display.

Shipping and Customs

When will my order be processed?

The majority of our orders are handled and shipped out from our warehouse in China. Depending on the item some products are shipped from our California or New York offices as well. Please allow extra time for your order to be processed during the holidays.

All orders are processed between Monday to Friday. Generally, all shipments are received between 4-5 days of placing the order, but this can vary depending on the shipping option you select. If there are any extenuating circumstances you will be contacted immediately.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. US customers can expect to pay 20% of the invoice value on goods above $500.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.

Is my order eligible for free shipping?

Free shipping can be applied to orders that meet the minimum amount required, excluding discounted, sale, and oversized/overweight products. Your order will be shipped using economy shipping.

Returns

How do I return an item?

Returns must be made within 14 days from receiving your product. Please contact us before making a return and we will provide you with a return form. All returns must be in original condition with packaging intact.

Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will resolve your case as soon as possible.

How long is the returns process?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

FAQ

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